User privacy is of paramount importance to khaddargram.com. Khaddargram International Private Limited has developed this Privacy Policy to explain the manner in which khaddargram.com collects, uses, discloses, transfers, and stores User information. Users are advised to familiarize themselves with khaddargram.com privacy practices and keep themselves updated with the changes hereto from time to time.

By mere use of the Platform, the User expressly consents to khaddargram.com’s use and disclosure of Users Personal Information (as defined below) in accordance with this Privacy Policy. This Privacy Policy shall be deemed to be incorporated into the Terms and Conditions and shall be read in addition to and in conjunction with the Terms and Conditions. In the event of any inconsistency or ambiguity arising between the Terms and Conditions and the terms of this Privacy Policy, the provisions in this Privacy Policy to the extent of such inconsistency or ambiguity, shall prevail.

For the purpose of this Privacy Policy, all capitalised terms shall have the meaning so assigned to them in the Terms and Conditions.

1. COLLECTION AND USE OF PERSONAL INFORMATION

1.1. khaddargram.com may collect, through the Platform, the information which is of a personal nature to the User, including without limitation the following: the users name, age, contact details (email, address and telephone / mobile numbers), payment information, (Personal Information). khaddargram.com may use this information to send Users updates about their orders, questionnaires to measure User satisfaction with khaddargram.com’s service and announcements about new products that khaddargram.com may offer. Users are also required to provide their billing address as well as credit/debit card details. khaddargram.com uses this information only for billing purposes. For Users convenience, khaddargram.com saves billing information in case Users want to order from khaddargram.com again, but khaddargram.com does not use this information again without Users permission.

1.2. khaddargram.com may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve khaddargram.com’s services.

1.3. khaddargram.com will occasionally ask the Users to complete optional online surveys. khaddargram.com uses this data to tailor User experience on the Platform, providing the Users with content that khaddargram.com thinks Users might be interested in and to display content according to User preferences.

2. MANNER OF DEALING WITH PERSONAL INFORMATION

2.1. khaddargram.com gathers some information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and click stream data.

2.2. khaddargram.com uses this information to understand and analyse trends, to administer the Platform, to learn about user behaviour on the Platform, and to gather demographic information about khaddargram.com user base as a whole. khaddargram.com may use this information in its marketing and advertising services.

2.3. khaddargram.com uses Personal Information to provide the services that the User requests. khaddargram.com will provide the User with the ability to opt-out of such uses. khaddargram.com uses Users Personal Information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; customize User experience; detect and protect khaddargram.com against error, fraud and other criminal activity; enforce khaddargram.com terms and conditions; and as otherwise described to the User at the time of collection.

3. COOKIES AND OTHER TECHNOLOGIES

3.1. When Users register themselves on the Platform, khaddargram.com creates Users profile, assigning a personal identification number, this personal identification number is then sent back to Users hard drive in the form of a cookie, which is a very small bit of code. This code is unique to each User. It enables seamless travel across the Platform, allowing User to use the Platform without having to enter his password frequently or fill out registration forms with information User has already provided.

3.2. khaddargram.com uses cookies on certain pages of the Platform to help analyse Platform web page flow, deliver ads that relate to Users interests, measure the effectiveness of ad campaigns and promote trust and safety. khaddargram.com offers certain features that are only available through the use of a cookie. Cookies can also help khaddargram.com provide information that is targeted to the Users interests. Most cookies are session cookies, meaning that they are automatically deleted from the Users hard drive at the end of a session. Users are always free to decline khaddargram.com cookies by disabling cookies in their internet browser, although in that case the User may not be able to use certain features on the Platform and the User may be required to re-enter his password more frequently during a session.

3.3. Based on User’s previous visits to the Platform, third-party vendors, including Google, use “cookies” to display advertisements on behalf of khaddargram.com across the internet.

3.4. Additionally, the User may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. khaddargram.com does not control the use of cookies by third parties. If the User chooses to book on the Platform, khaddargram.com collects information about User booking behaviour.

4. DISCLOSURE TO THIRD PARTIES

4.1. At times khaddargram.com may make certain Personal Information of the Users available to strategic partners or other professional organisations that work with khaddargram.com to provide Services, or that help khaddargram.com market to Users.

4.2. Service Providers

khaddargram.com shares Users Personal Information with companies who provide services such as information processing, extending credit, fulfilling Users bookings, managing and enhancing User data, providing customer service, assessing User interest in khaddargram.com products and services, and conducting User research or satisfaction surveys. These companies shall handle User Personal Information according to this Privacy Policy.

4.3. Others

4.3.1. It may be necessary by law, legal process, litigation, and/or requests from public and government authorities for khaddargram.com to disclose Users Personal Information.

4.3.2. khaddargram.com may also disclose information about the User if it determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

4.3.3. khaddargram.com may also disclose information about the Users if it determines that disclosure is reasonably necessary to enforce khaddargram.com terms and conditions or protect its operations or Users. Additionally, in the event of reorganization, merger, or sale khaddargram.com may transfer any and all Personal Information khaddargram.com collects to the relevant third party.

5. PROTECTION OF PERSONAL INFORMATION

5.1. khaddargram.com has taken adequate measures to protect the security of Users Personal Information and to ensure that Users choices for its intended use are honoured. khaddargram.com takes robust precautions to protect User data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

5.2. khaddargram.com assures Users that their payment transactions are safe and secure. When Users place bookings or access their personal account information, they’re utilizing a secure server software SSL, which encrypts their Personal Information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

5.3. Users Personal Information is never shared outside khaddargram.com without User permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access to employees and other personnel or consultants on a need-to-know basis.

5.4. To ensure safety of Users Personal Information, Users are advised against sharing their user name and password with anyone.

6. ACCESS TO PERSONAL INFORMATION

khaddargram.com provides Users with the means to ensure that their Personal Information is correct and current. Users may review and update this information at any time by logging into their account or by visiting the My Accounts section. Users can also change their passwords and other details related to their profile by logging into their account.

7. THIRD-PARTY SITES AND SERVICES

7.1. khaddargram.com contracts with third-party vendors, including Google, to display advertisements on behalf of khaddargram.com across the internet. These third-party vendors may use information (not including User name, address, email address, or telephone number) about User’s visits to the Platform and User’s interaction with khaddargram.com goods and services on the Platform to display such advertisements khaddargram.com shall however, not be responsible for misuse of such information of the User by any third-party vendors.

7.2. The Platform links to other websites or applications that may collect Users Personal Information. khaddargram.com is not responsible for the privacy practices or the content of those linked Platforms. khaddargram.com may indicate to the User that he is getting linked to a third party Platform. The User is required to carefully read and understand the terms of use or privacy policy of such third party Platform prior to browsing such Platform or transacting thereon.

7.3. khaddargram.com uses third-party advertising companies to serve ads when the User visits the Platform. These companies may use information (not including User name, address, email address, or telephone number) about Users visits to this and other Platforms in order to provide advertisements about goods and services of interest to the User.

7.4. Any Third-Party Service Suppliers: khaddargram.com may use third-party service suppliers to process Users Personal Information on khaddargram.com behalf. For example, khaddargram.com may use service suppliers to send the order information on khaddargram.com behalf to the supplier of the product by the User, or third parties may be instructed to contact the User. The third parties involved in any of these services would be bound by confidentiality agreements and would not be allowed to use the Users Personal Information for any purposes other than those specified above.

8. CONSENT

8.1. By using the Platform and/ or by providing his information, the User consents to the collection and use of the information User discloses on the Platform in accordance with this Privacy Policy, including but not limited to Users consent for sharing Users Personal Information as per this Privacy Policy.

8.2. The User agrees and acknowledges that his Personal Information collected through the Platform may be transferred across national boundaries and stored and processed in any the country around the world. User also acknowledges that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of User information may be undertaken by trusted third party supplier of khaddargram.com such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate khaddargram.com in providing certain functions.

8.3. khaddargram.com Privacy Policy is subject to change at any time without notice. To make sure the Users are aware of changes, if any, Users are advised to review this policy periodically.

8.4. By visiting the Platform and availing the Services, Users agree to be bound by the terms and conditions of this Privacy Policy. Users are advised to not use or access the Platform, if they do not agree with the terms and conditions of this Privacy Policy.

8.5. Unless stated otherwise, the Privacy Policy applies to all information that khaddargram.com has about the User and Users account.

8.6. If khaddargram.com decides to change the Privacy Policy, khaddargram.com will post those changes on the Platform, so that the Users are always aware of what information khaddargram.com collects, how khaddargram.com uses it, and under what circumstances khaddargram.com discloses it.

9. OPT-OUT

9.1. From time to time, khaddargram.com may communicate with Users who subscribe to its services via email or text message. khaddargram.com provides Users the opportunity to exercise an opt-out choice if they do not want to receive non-essential communication from khaddargram.com, such as emails or updates from khaddargram.com regarding new services offered on the Platform or if Users do not want khaddargram.com to share their Personal Information with third parties. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where Users Personal Information is collected or by contacting khaddargram.com at www.khaddargram.com. khaddargram.com will process Users unsubscribe request as soon as possible, in some circumstances Users may receive a few more emails until the unsubscribe request is processed. Users also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.

9.2. If the Users want to remove their Personal Information from the Platform or withdraw all consents given by them to khaddargram.com, they can do so by writing to contact@khaddargram.com.

9.3. For the avoidance of doubt, it is stated that User information like, transaction records would be retained by khaddargram.com for internal audit and security purposes for as long as legally permitted.

9.4. User’s may opt-out of Google’s use of “cookies” by visiting Google’s Ads Settings. Alternatively, User’s may opt-out of third-party vendors use of “cookies” by visiting the Network Advertising Initiatives opt-out page.

10. LIMITATION OF LIABILITY

10.1. khaddargram.com is not responsible for any breach of security or for any actions of any third parties that receive the Users Personal Information.

10.2. Notwithstanding anything contained in this Privacy Policy or elsewhere, khaddargram.com shall not be held responsible for any loss, damage or misuse of the User Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

10.3. A Force Majeure Event shall mean any event that is beyond the reasonable control of khaddargram.com and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of khaddargram.com and which khaddargram.com is not able to overcome.

11. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Chief Operating Officer

Email- contact@khaddargram.com

12. PRIVACY QUESTIONS

Queries regarding this Privacy Policy should be directed to

contact@khaddargram.com